Speaker: Kevin Brown

In this presentation, Kevin Brown takes his most requested program and focuses The Hero Effect® principles on leadership. Kevin has a simple philosophy when it comes to leadership. He believes that you are “a leader of one or a leader of none.” He believes that leadership begins with mastering self along with the daily habits required to become world-class leaders, mentors and coaches to the teams we live and do business with. The foundation of this program can be summed up in one powerful idea…we reproduce what we are!

The role of leadership in an organization is to create an environment where people can be the best version of themselves. That is what serves a brand well and stands out in a crowded marketplace. This program is designed to help participants:

  • Create an environment where people are inspired to be the best version of themselves and deliver world-class performance to the people they serve.
  • Develop a team of people who are committed, focused and on fire for the brand they are helping to build.
  • Design and deliver an organizational obsession statement that drives high-performance and a world-class customer experience.

Speaker: Cyril Lalo, CEO and Founder, Ellipse

The last few years have seen shifts in e-commerce and other payment innovations. With these innovations comes risks such as financial crime, fraud and false declines. Find out how the functionality and form factor of next-generation credit cards, which are more dynamic than ever, can deliver—in security, incentivizing digital payments and more. Trust is everything in the new digital economy—how can smartcards garner it while boosting the digital economy itself?

In this presentation, the audience will learn:

  • Key payment card statistics gleaned from tracking average spend, user experience, top-wallet drivers’ and cardholders’ willingness to pay for payment card security
  • How to garner clients’ (including financial institutions’) trust in the digital economy
  • How to instill/generate strong anticipation from cardholders
  • About new revenue models for the payment industry
  • About new revenue models for payment cards
  • How to leverage existing processes and equipment to produce a more desirable payment card that meets new standards

Attendees will come away with a better understanding of:

  • The prevalence of card-not-present fraud after the migration to EMV and the recent increase following the pandemic, including the impact on stakeholders
  • New card technologies and stakeholder implementation considerations
  • How CNP fraud and false declines impact the behavior of financial institutions
  • How payment security affects card manufacturers’ client relationships, retention and business model at large

Speaker: Thomas Decker, VP Product Marketing Finance, Linxens

The payment card of today has gone through a long evolution over the past 60 years. It started as a simple plastic card. Then embossing was added, followed by a magnetic-stripe and then an integrated contact chip. It evolved into a dual-interface card. Today more than 85% of all payment cards are dual-interface cards made from virgin PVC.

However the journey has not ended. Future payment cards will be much more diverse than they are today.

The number of issued payment cards is growing and banks are looking for differentiation. To stay top of the wallet with their customers, issuers are adding visual as well as functional features to their cards.

This presentation will highlight these future trends. It will cover security features like biometrics and dCVx, alternative materials for card bodies, as well as features like light and displays. It will cover the current technology as well as deployment status.

Speaker: Chris Burket, Senior Marketing Engineer, TDK

In the continued effort to make metal smart credit cards truly smart, TDK will present an innovative method to provide the user tactile feedback when a transaction has occurred. This feature would be a benefit to those with diminished sight and/or in situations where ambient light conditions are a detriment to “seeing” that a transaction did occur. With the embedding of an ultra-thin piezo device that is attached to the metal layer, TDK will demonstrate that haptic devices can be implemented without the increase of overall smart card thickness and would require only a few additional electrical components once this function becomes more standardized and is integrated into the smart chips. Additionally, the energy needed to perform this function would be provided by the NFC magnetic field. It will also be discussed about the possible addition of audio feedback with the same piezo element to further assist in the transaction acknowledgement.

During this period, the Exhibit Hall will be open only to those participating in Speed Networking (Exhibitors, Card Manufacturers, Personalizers and Issuers).  Others are welcome to enjoy a refreshment on the Terrace during this period.

Speaker: Traci Skala, Director of Payment Technology and Product Management, Giesecke+Devrient

As the population ages, new demands and experiences occur where payment cards can actively be involved in shaping a customer’s payment journey. The growing number of older people also opens up new customer expectations and business models for banks that have been serving them for years. The new opportunities and challenges appear at the same time. How can the payment card providers offer payment cards that can better fit this customer segment? What is the consideration when we design a payment card to reduce barriers in accessibility, usability and explanation? In this session, we will talk about some of the card designs existing in the market that can serve these unique purposes and how we can integrate inclusivity and accessibility in our design thinking for payment cards.

Speaker: Haley Cubell, Operations Growth & Development Manager, Parley for the Oceans
Parley for the Oceans addresses major threats toward our oceans, the most important ecosystem of our planet. We believe the power for change lies in the hands of the consumer – given we all have a choice – and the power to shape this new consumer mindset lies in the hands of the creative industries. Parley developed Ocean Plastic® –  a premium material up-cycled into symbols of change from plastic waste collected from coastal communities around the world. These products, like the Ocean Plastic® payment cards, allow us to put marine plastic pollution in the global spotlight and create impact on a global scale.

Wear your casual summer clothes (golf shirts and shorts are welcome!) and join us Tuesday evening for an outdoor Bar-b-que (weather permitting!) featuring lively music, chilled cocktails, great food, and some fun outdoor lawn games to get some friendly competition going. You can’t have an outdoor summer party without a little bit of corn hole, bocce ball, and giant Jenga.

Speaker: Christian Reuther, Managing Director, Plasticard-ZFT GmbH & Co. KG

Speaker: Dan Oswald, CEO, Arroweye Solutions

Over history many forms and methods of making payment supporting commerce have been invented beyond cash and coin. From the first checkbook to the creation of payment cards, the physical card has become the primary presentation instrument of choice since the 1950s whether paying at the counter or online.

Even before the industrial revolution, history is full of real-world examples across every industry of what happens when change and technological advancement meets the unprepared. As in-store point-of-sale systems fully enable consumers to embrace contactless ways to pay, what is to become of the massive worldwide infrastructure that has designed itself around the engineering, manufacturing, personalization and delivery of a physical presentation instrument over the last 60+ years?

Anyone who has been part of the payment industry for any period of time has firsthand knowledge of what happens to organizations and their products when tectonic shifts occur in the payments ecosystem. As cash migrated to check, and check migrated to card, the implications were undeniably profound. Time and time again entire worldwide industries had to reinvent themselves and adjust to remain relevant. Some made it while many did not.

While there are many predictions and opinions on what the future holds for cards, one thing is for sure—major change is on the horizon, and it will bring many challenges and opportunities alike to your doorstep that require different thinking and approaches to everything card. This session will focus on why and how the digital card manufacturing model is the primary formula to enable organizations to efficiently adapt to the realities of what is to come.

In this presentation, Moderator Dori (Skelding) Rombola, Senior Sales Manager Payment, CSS Division, Infineon Technologies will discuss biometrics in payments with:

  • Patrice Meilland – Chief Strategy, Product & Marketing Officer,  Zwipe
  • Brian Roberts – SVP, Product Development, IDEX
  • Megan Heinze – President, Payment Services, NORAM, Idemia
  • Jeff Lee – Sr, Director, Business Development, Infineon Technologies
  • John Calzaretta – President & CRO, Sentry Enterprises

The panel will discuss:

  • Biometric Payment Card (BPC) enrolment
  • Other use cases of biometrics in verification/authentication
  • The key selling points of biometric solutions to different stakeholders
  • Key learnings from other regions of how to go to market for emerging markets

Speaker: Matteo Panetta, Area Sales Manager, SPICA

Today everybody is talking about going green but there’s still a long way to go. “Greenwashing” (switching off the lights, not flushing toilets) is not enough. In this situation, there are no half measures. Going green is a matter of change in terms of production, use of resources and product portfolio. SPICA is fully committed, and we can show you how.

This presentation will provide:

  • A short introduction about SPICA’s ESG approach and its recent investments into becoming more sustainable, both on the production side and in terms of catalogue.
  • A description of the circular economy approach.
  • A look toward the next steps.

Speakers: Munish Chanana, Head of R&D and Board of Directors Member, and Christian Lehringer, CPO and Head of Sales & Marketing, Swiss Wood Solutions

Currently there are various types of “eco-friendly cards” available on the market as an alternative to the common PVC, PC or PET cards made of virgin petroleum-based plastics. In this presentation, Munish Chanana, Head of R&D and Board of Directors Member, and Christian Lehringer, CPO and Head of Sales & Marketing, Swiss Wood Solutions, present the first “plastic-free” payment wood card, which has been recently launched as a pilot in Germany and Switzerland. Also, highly durable non-payment cards (e.g., employee badges, business cards) will be presented. They will give insights into the properties and performance of the wood cards and discuss the concepts of circular economy, composting and recycling (including up and downcycling) of such #realwoodcards.

Speaker: Jorge Lara Villalobos, Strategic Marketing Banking, S-P-S In Groupe

In today’s society, payment is changing at a very fast pace and is more and more driven by mobile and the Internet of Things. However, we can still observe that card issuers and the whole payment market are very driven by banking cards, and even more so by contactless cards.

Bank cards are still one of the preferred tools used by issuers to spread their brand image, and are used by the major part of the population when making a payment. Regarded as the easiest way to enter into a cashless world, banking cards are also the easiest marketing tool on the hands of issuers to generate a “top-of-wallet” behavior on the consumer side.

So, during this session, we will try to show how to generate this top-of-wallet behavior thanks to design and construction of payment cards. We will also try to demonstrate that customization, social recognition and innovation are the three key ingredients allowing to create something special for and with consumers.

Speaker: Rob Dixon, Vice President of Digital and Business Development, CPI Card Group

Consumers are busier than ever and demand immediate and easy solutions when it comes to how they pay. One way to compete for top-of-wallet status is by providing immediate access to the card with instant issuance. Financial institutions can lose revenue while their customers are waiting for a new card to be mailed to them. Instant issuance steps in and creates an immediate solution for issuers and customers that can build and deepen customer loyalty. And when in-branch instant issuance is complemented by push provisioning to a digital wallet, you have a strategy that will set you up well for the future. Rob Dixon, vice president of digital and business development for CPI Card Group, can discuss why financial institutions must keep pace with rapid consumer expectations for instant payment solutions.

Speaker: Megan Heinze, President, Payment Services, North America at IDEMIA

This presentation will address preferences from a growing customer segment, big tech setting the expectations, how banks can respond to the demands from a customer segment that is getting wealthier, metal cards as a solution and hyper-customization as “the new oil” with metal cards only being one way to drill.

Speaker: David Tushie, Magellan Consulting, Inc., ICMA Standards and Technical Representative

It has been more than 10 years since the first edition Card Service Life Standard (ISO 24789-1, 2) was published. A new revision of this card durability standard is currently being balloted and will be a significant change when it is published later this year or early 2024. This new revision provides a more deterministic test suite than the current version, addressing variations in interpretation and application. In this presentation, Tushie will review the most notable changes between the two versions and identify how to transition from the older (current published) version to the new.

Speaker: Celso Nunes, Chief Innovation Officer, ALTEROSA MK

More than three decades have come to pass since “wise men” prophesied the near death sentence to cards in the hands of the cardholders. On the other hand, this period raised a complete new set of capabilities added to PVC cards, an amazing covering of response for issuers and marketing trends, a combination offering of contact chips, contactless chips, special processors, antennas, batteries, optical layer’s effects, light LEDs, security inks, biometric readers, dynamic CVV panels and a whole myriad of new materials in recycled and recycling plastics, metals, papers, wood products and the like.

The recent challenges imposed by the pandemic brought up concerns around how the card industry would cope against fungus, bacteria, and viruses on the card surfaces to make them sterile enough to address sanitary safety measures for cardholders. Again, it was the card industry that drove an inquiry pushing for this specific demand by the issuers and responded accordingly, combining efforts in a cooperation development with nanotechnology silver components applied on the raw material for the overlays in the manufacturing of cards. The same card concept properties are now being developed for metals, papers, and wood products.

Well, we’re all still hearing that the cards’ days are counted, once due to the evolution of the electronic payment systems, or due to the advent of blockchain, crypto currency, AI, and transactions with card not present, these complex scenarios keep contaminating the positive predictions over the card industry’s future destiny.

My guess is that the wise men have only a different point of view from us card manufacturers. Their view is toward when our present industry ends, while our view of the card manufacturers’ industry is toward when our industry future begins.